Our Patient care team is on hand for general help and advice. Here are more details about this service
We have created a dedicated helpline number for Patients who have queries regarding their surgery.
This number is 01302 246131.
The line is open from 9.00 am to 5.00 pm Monday to Friday and a member of the Moorgate Andrology team will be happy to help.
This telephone number is for existing patients only.
For patients who require information about the procedures available should call 0333 009 8619
Please note that our helpline team is not medically qualified. If you call for advice in relation to your procedure, your Urologist will always be contacted to provide the appropriate medical advice.
Our team will always be able to help you directly with the following if you are an existing patient
- booking of check-up appointments
- Changing an appointment
- Confirmation of existing appointments and cancellation of appointments
- Copies of patient information
- Any general query in terms of upcoming procedures
(Please do not call or text the mobile number of your Patient Coordinator for medical advice)
General information regarding post-operative care following your operation can be found in your post-operative treatment information sheet provided in the information pack supplied by email when you booked.
If you require help outside the above opening hours and you feel that the matter cannot wait, please go to your nearest accident and emergency department, or dial 111 for further advice.
If you feel your condition is life-threatening please dial the emergency services on 999 now.